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Monday, March 25
 

1:30pm

Registration
Monday March 25, 2019 1:30pm - 2:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

2:00pm

Every Industry is Digital- How can you Talk Transformation?
Learn how to join the transformation conversation and engage the business using widely accepted strategy frameworks. Hear Venkat, author and frequent executive speaker on key concepts from The Digital Matrix: New Rules for Business Transformation Through Technology:
  • Understand the “success traps” and why successful companies die
  • Assess The Digital Matrix: New Rules for Business Transformation Through Technology's applicability to your business/industry and review: three types of players shaping the new business landscape; three transformation phases firm will encounter on its reinvention journey; and three winning moves organizations must take to navigate in digital world
  • Hear corporate case studies, participate in a highly engaging and insightful discussion on the new rules he believes are essential to guide companies in the digital age
Caveat- Transformation is a large topic. Consider this one hour as an introductory session. To continue your knowledge, all workshop attendees will receive:
  • A signed copy of The Digital Matrix: New Rules for Business Transformation Through Technology
  • A digital badge recognizing your ability to discuss Business Transformation
  • An invitation for complimentary registration to Digital Transformation Strategy, an online course that advances your understanding of digital transformation led by Dr. Venkat Venkatraman


Speakers
avatar for Venkat Venkatraman

Venkat Venkatraman

David J. McGrath Jr. Professor, Boston University Questrom School of Business



Monday March 25, 2019 2:00pm - 3:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

3:00pm

Transformation Lessons Learned: Opportunities, Challenges, and the Role for HR?
GE is a living case study of how an “incumbent” organization can transform and the role of HR and learning. Hear from Peter Cavanaugh, one of the architects in re-imagining GE Crotonville, as he shares his take on the re-invention journey and the role of HR, Talent, and Learning.

Speakers
avatar for Peter Cavanaugh

Peter Cavanaugh

GE Ecosystem Transformation Leader, GE


Monday March 25, 2019 3:00pm - 3:30pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

3:30pm

Networking Break
Monday March 25, 2019 3:30pm - 4:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

4:00pm

Your Organization's Digital Mindset: How Ready?
Participate in an exercise among workshop participants at your table to assess your organization’s digital mindset and its readiness to drive business transformation.
  • Take a survey to determine your organization’s current mindset.
  • Share with your colleagues how your organization and HR function is shifting your mindset to support digital transformation.
  • Walk away with key take aways to bring back and discuss with your stakeholders.

Speakers
avatar for Darrell Griffin

Darrell Griffin

Questrom Digital Fellow, Boston University Questrom School of Business


Monday March 25, 2019 4:00pm - 5:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

5:00pm

HR's Role in Guiding Digital Transformation: What’s Next?
Evaluate what additional steps you can take to drive awareness, understand HR’s role and review specific next steps HR can take. Use The Future Workplace Experience: 10 Rules for Mastering Disruption in Recruiting and Engaging Employees as a starting point. Review these rules and how they challenge participants to re-imagine HR as their organizations become digital.

Speakers
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™
avatar for Christopher Sprague

Christopher Sprague

Senior Lecturer and Questrom Digital Fellow, Boston University Questrom School of Business


Monday March 25, 2019 5:00pm - 5:45pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

5:45pm

Wrap-Up and Key Takeaways
Monday March 25, 2019 5:45pm - 6:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

6:00pm

Reception
Monday March 25, 2019 6:00pm - 7:30pm
Boston University Questrom School of Business: 9th Floor, Trustees Lounge Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215
 
Tuesday, March 26
 

7:30am

Breakfast and Registration
Tuesday March 26, 2019 7:30am - 8:00am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

8:00am

Welcome & Kickoff: Key Trends Impacting the Future of Work
Welcome to Future Workplace Summit! Jeanne and Kevin will share five key workplace trends from Jeanne's recent Forbes columns and will seed a conversation on how they trends impact HR leaders, their teams, and the ability of their organizations to thrive in the future of work.

Speakers
avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™


Tuesday March 26, 2019 8:00am - 8:45am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

8:45am

Preparing for the Future of Work
How is the future of work evolving and what is the future role of HR? This opening session will explore how JetBlue is navigating the future of work and what this means for customer and employee experience. Rachel will bring her expertise in HR, talent, and product development to the future of work discussion.  

Speakers
avatar for Rachel McCarthy

Rachel McCarthy

Senior Vice President Talent & Learning, JetBlue Airways


Tuesday March 26, 2019 8:45am - 9:30am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

9:30am

Piloting Virtual Reality Training at Verizon Wireless Stores
Leveraging augmented reality (AR) and virtual reality (VR) is becoming more of a reality for enterprise training purposes. While sometimes these two technologies are often referred to as one, there is a difference between them. While virtual reality creates a totally immersive simulation, augmented reality augments the user experience across multiple sensory modalities like visual or auditory to create a new employee experience. Learn from the team at Verizon led by Lou Tedrick on how VR is being used to train retail store personnel and AR is being deployed to train technicians, both in situations where "live training" can be costly, inefficient, dangerous or difficult to replicate. The Verizon team will share a demo for each solution and we have start a discussion on how these technologies are being used across multiple industries and use cases.

Speakers
avatar for Pete Beck

Pete Beck

Director: Global Learning Technology, Verizon
avatar for Lou Tedrick

Lou Tedrick

VP, Global Learning & Development, Verizon


Tuesday March 26, 2019 9:30am - 10:30am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

10:30am

Networking Break
Tuesday March 26, 2019 10:30am - 10:45am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

10:45am

Report from the Field: The Evolution of HR and Corporate Learning in the Digital Age
This is the moment for learning and talent development. A 2018 Conference Board survey of the global C-suite revealed that talent and skills are the number one hot button issue business leaders. Business leaders are now expressing greater concern about learning and skills at every level and across industry and the public sector. Upskilling and reskilling are now hot button issues for businesses and ramping up as a major focus of corporate and political leaders. Learn how companies are preparing for this in a panel discussion moderated by Kevin Mulcahy, Partner, Future Workplace.

Moderators
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™

Speakers
avatar for Brandon Carson

Brandon Carson

Director of Learning, Delta Air Lines
avatar for Kate Forrestall

Kate Forrestall

Sr. Director of HR, Experiences & Rentals, TripAdvisor
avatar for Ken Gray

Ken Gray

Senior Director, Global Talent Management and Development, Thermo Fisher Scientific


Tuesday March 26, 2019 10:45am - 11:20am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

11:20am

It's All In Your Perspective: Ignite the Power of Your People with Resilience and Agility
Never before have HR executives had a more meaningful role in driving organizational transformation. An integrated strategy to build capacity for adaptive thinking and behavior can become the spark for growth, innovation, and agility. The key is getting to the crux of what people think and feel, and providing the tools they need to recognize and reframe their habitual and ineffective thinking patterns.  When individuals change the way they understand stress, conflict, failure, and uncertainty, they have the foundational capacity to not just overcome them, but to adapt, learn, and grow.  Dr. Shatté will explore three fundamental resilience and agility skills you can immediately bring to bear on your personal behavior, and if cultivated broadly across your workforce, will result in behaviors that will drive higher engagement, work satisfaction, and wellbeing.

Speakers
avatar for Andrew Shatté

Andrew Shatté

Chief Science Officer, meQuilibrium


Tuesday March 26, 2019 11:20am - 11:50am
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

11:50am

Group Discussion
Speakers
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™


Tuesday March 26, 2019 11:50am - 12:00pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

12:00pm

Lunch
Tuesday March 26, 2019 12:00pm - 1:00pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

1:00pm

Using Artificial Intelligence for Coaching
Citizens Bank has co-created a virtual career coach  to personalize and scale colleague development. Curious? Learn why Citizens embraced AI 4 HR in this pioneering application. It’s not all about new technology either,  we’re talking about people and change.

John Ferguson will share the vision and goals for AI as part of the Citizens’ talent transformation. Robin LeBlanc will talk about the organizational and personal change required to successfully implement a virtual career coach.

Speakers
avatar for Robin LeBlanc

Robin LeBlanc

Change Program Manager, Citizens Bank
avatar for John Ferguson

John Ferguson

SVP, Head Of Talent Management, Citizens Bank


Tuesday March 26, 2019 1:00pm - 1:40pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

1:40pm

Pushing the Boundaries of Digital Learning Experiences
For many in corporate learning, the goal is to transfer an exceptional classroom experience to online learning, but key questions remain such as how to practice a skill and importantly what is the opportunity for self reflection, as this is where real learning happens. Learn how Perkin Elmer designed an entirely new suite of courses for Change Management, Coaching, and Communications that combines the best of the classroom with the power of online collaboration.

Speakers
avatar for Jennifer Sullivan

Jennifer Sullivan

CLO, PerkinElmer


Tuesday March 26, 2019 1:40pm - 2:20pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

2:20pm

Hugo’s Journey: The Future of Learning
Cognizant’s Center for the Future of Work surveyed top businesses and higher education institutions globally to gain insight into the changes these entities are making in their training and educational programs, and the challenges they face in preparing tomorrow’s workforce. Together, we will follow Hugo through his workforce transformation journey from a 20-year veteran network engineer into a contemporary Cloud Architect. As part of his self-paced online program, Hugo will collaborate with a Mentor to enhance his digital skills and learn how to better communicate with his boss using video practice and assessment.

Speakers
avatar for David James Clarke IV

David James Clarke IV

Chief Digital Officer, Toolwire


Tuesday March 26, 2019 2:20pm - 2:50pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

2:50pm

Takeaways
Speakers
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™


Tuesday March 26, 2019 2:50pm - 3:00pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

3:00pm

Networking Break
Tuesday March 26, 2019 3:00pm - 3:30pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

3:30pm

Leadership Perspectives From the M 100
Future Workplace Partner Dan Schawbel will moderate a panel of four millennial leaders featured in his new book, Back to Human. In their conversation, they will talk about their biggest leadership challenges and how HR can help support their learning and development. In addition, they will discuss how they've created a more engaging workplace culture in their organizations and their perspective on the future of work.

Moderators
avatar for Dan Schawbel

Dan Schawbel

Partner and Research Director, Future Workplace™

Speakers
avatar for Alison Elworthy

Alison Elworthy

VP, Customer Success , HubSpot
avatar for Ross Feinberg

Ross Feinberg

Vice President of Strategy and Operations, Media & Carrier Division , Akamai Technologies
avatar for Jenna Lebel

Jenna Lebel

Vice President, Brand and Integrated Marketing , Liberty Mutual Insurance
avatar for Mike Schneller

Mike Schneller

Associate Director, Talent Acquisition - Sourcing, Biogen


Tuesday March 26, 2019 3:30pm - 4:15pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

4:15pm

The Evolution of Performance Management at Fidelity Investments
As our work and workforce changes, so must our talent and performance management practices. The days of managing our employees annually, operating with a fixed mindset, siloed and opaque practices, and feedback not free flowing throughout the organization are gone. We must evolve our talent philosophy and re-imagine our talent practices to align our provocation with our organizations aspirations. Learn how Fidelity's Talent function did exactly this.

Speakers
avatar for Andrea Hough

Andrea Hough

Head of Talent, Fidelity Investments


Tuesday March 26, 2019 4:15pm - 5:00pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

5:00pm

Using Artificial Intelligence to Enhance the Candidate and Employee Experience
While artificial intelligence and machine learning have become a part of our everyday life, there is a gap in how we are using artificial intelligence for recruiting, new hire on boarding, learning and coaching. The Artificial Intelligence and Digital landscape of HR solutions firms is booming and this panel of CEO's of AI 4 HR companies will share where to get started in using AI 4 HR, typical use cases across the employee life cycle and metrics to track in your business plan. We will close the panel with a discussion of new HR roles being created as HR is powered by artificial intelligence.

Speakers
avatar for Justin Singh

Justin Singh

President, Workforce Learning, McGraw-Hill
avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™
avatar for Sahil Sahni

Sahil Sahni

Co-Founder, AllyO


Tuesday March 26, 2019 5:00pm - 5:45pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

5:45pm

Wrap-Up and Key Takeaways
Speakers
avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™


Tuesday March 26, 2019 5:45pm - 6:00pm
Boston University Questrom School of Business: 9th Floor, Trustees Ballroom Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

6:00pm

Reception
Tuesday March 26, 2019 6:00pm - 7:00pm
Boston University Questrom School of Business: 9th Floor, Trustees Lounge Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

7:00pm

All Attendee Dinner
Tuesday March 26, 2019 7:00pm - 8:30pm
Boston University Questrom School of Business Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215
 
Wednesday, March 27
 

7:30am

Breakfast and Registration
Wednesday March 27, 2019 7:30am - 8:00am
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

8:00am

Welcome Back to the Future Workplace Summit
Speakers
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™


Wednesday March 27, 2019 8:00am - 8:15am
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

8:15am

Artificial Intelligence @ Work: What Will the Expansion of Artificial Intelligence Mean for Jobs, Skills, and the Future of Work?
Concern about a jobless future has never been greater. Nearly every day, an academic researcher or Technology CEO suggests that in a world of artificial intelligence, workers will be a surplus. Not so says Ben Pring, Vice President of the Cognizant Center for the Future of Work. Ben is a frequent speaker at Davos and well as a co-author of What to Do When Machines Do Everything and will share the 42 jobs of the future he sees emerging--from Data Detectives to Human Machine Teaming Managers and Machines Personality Designers. These are jobs your HR department will soon be faced with filling. Finally, we will culminate this session with an interactive activity for us to co-create some new jobs we believe are on the horizon in our organizations.

Speakers
avatar for Ben Pring

Ben Pring

Vice President and Director, Cognizant's Center for the Future of Work, Cognizant Technology Solutions


Wednesday March 27, 2019 8:15am - 9:30am
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

10:00am

Networking Break
Wednesday March 27, 2019 10:00am - 10:20am
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

10:20am

How will Artificial Intelligence Reshape HR and Talent Acquisition?
The robots are coming. The threat of AI and the statistics can be overwhelming, especially if you are working in a job segment that is ripe for disruption. With the proliferation of HR technology, the reality is that HR roles and work will be automated, interview scheduling, candidate assessment, and talent analytics to name a few. Savvy HR practitioners are not only embracing this change, but are also working on reinventing themselves and innovating ahead of the AI tsunami. In her presentation, Jill Larsen, EVP and CHRO of Medidata Solutions will discuss the impact of AI on the talent strategy at both Medidata Solutions and her former employer, Cisco, and provide strategies and tools to accelerate your firms talent transformation.

Speakers
avatar for Jill Larsen

Jill Larsen

CHRO & EVP, Medidata


Wednesday March 27, 2019 10:20am - 11:30am
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

11:30am

Closing Digital Skills Gap: Development and Launch of Goodwill Digital Career Accelerator
Learn why and how Goodwill Industries International (GII), a network of 161 independent community based organizations with 3,300 locations in USA and Canada, formed a partnership with Google.org  to launch the Goodwill Digital Career Accelerator®  to equip a million people — including youth, older workers, veterans and military families, people with disabilities or disadvantages, and people who are transitioning back into society — with digital skills over three years.

Speakers
avatar for Wendi Copeland

Wendi Copeland

Senior Vice President of Strategy and Advancement, Goodwill Industries International


Wednesday March 27, 2019 11:30am - 12:15pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

12:15pm

Key Insights from the Future Workplace Summit
Speakers
avatar for Jeanne Meister

Jeanne Meister

Founding Partner, Future Workplace™
avatar for Kevin Mulcahy

Kevin Mulcahy

Partner, Future Workplace™


Wednesday March 27, 2019 12:15pm - 12:30pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215

12:30pm

Adjourn
Wednesday March 27, 2019 12:30pm - 12:30pm
Boston University Questrom School of Business: 4th Floor Dining Room (Rooms 426/428) Rafik B. Hariri Building, 595 Commonwealth Ave., Boston, MA 02215